Background to The Company
is a new company, with the assets of businesses dating back over many
years. These include a national reputation for the provision of innovative
software and services, and thorough, dependable, after sales support. They
also include some unique skills and extensive knowledge about the industry
in which we work.
has created a unique and integrated range of ticketing solutions.
These are designed to use ticketing as the primary tool for
- reserving, paying for
and receiving tickets
- building a customer database
- utilising input form every point of customer contact, including
call centres, the Internet, box office transactions and season
ticket and membership systems.
Usually, the company provides, operates, and maintains the entire
central IT infrastructure for its customers. Most importantly, ticketing
systems need to offer complete reliability and integrity of data and our
commitment to you, is that they will.
The company has recently won a prestigious technology innovation award
for its view-from-seat™
technology allowing the customer to see the view from a chosen seat before
deciding on which seat to purchase.
Inspirations in Computer
provided Tottenham Hotspur Football Club with a way to increase the
efficiency of ticket sales at their call centre, eliminating repetitive
non-sales calls. The solution was a Data Factors hosted service
handling a high volume of inbound calls with managed outbound queuing and
connectivity to the call centre for ticket sale processing. The
capabilities included: -
Greetings message for
handling calls out-of-hours
Messages to be played
to callers while on hold or when selecting ‘static’ information
such as future fixture details
The ability to quickly
and easily, from any phone, change the messages
The ability to connect
multiple callers simultaneously to the call centre
Data Factors provided total management of the project, a flexible,
scaleable solution that is being expanded to handle increased levels of
traffic and a system that is currently processing in excess of 15,000 call
minutes per day.
in Sport and Leisure
David Sheepshanks, at that time Chairman of the English Football
League, once described his clubs rapid move from loss into profit as
'largely due to investment in IT'. We're obviously delighted they
benefited from our work.
Over nearly 10 years, working closely with football and rugby clubs at
all levels we have developed and constantly enhance the core services we
provide. The services provide to our clients include: -
Operator based box
office, call centre, and Internet ticketing
A telephone call centre
remote from the ground, yet on-line using thin client technology on
real-time systems for telephone ticket sales
In-house match day and
season ticket sales and ticketing management
points of sale, with multiple locations all using real-time stock and
Mail order sales,
including picking and dispatch management
is dedicated to making best and practical use of technology at every
opportunity, including pushing the boundaries of ticketing to use mobile,
video and other media.